Book a demoDemo
Support

We are with you from day one.

Support is part of the service. We work with you from activation onwards, with people who understand hotel operations. Choose the right route for your request.

03

You are looking for guides and materials

Practical guides, articles and frequently asked questions about modules and integrations.

Go to resources →
How support works

A contact who knows your hotel, not an anonymous ticket.

  1. 01

    Guided onboarding

    During activation, which typically takes 3 days, a dedicated contact configures channels, integrations and replies with you.

  2. 02

    Team training

    An initial session is included in activation and based on your actual workflow.

  3. 03

    Direct channel

    Support requests are acknowledged and their status is visible, without being passed around.

  4. 04

    Continuous updates

    Improvements and new features arrive automatically, with no action required from you.

Frequently asked questions

Before you contact us.

Is support included in the subscription?

Standard support is part of the service. Dedicated levels, for example for groups and chains, are one of the factors that make up the quote and are explained on the pricing page.

Who supports me during activation?

You have one contact during setup, which typically takes 3 days. They configure the channels with you, connect the PMS and set up the first replies. They then remain your point of contact for subsequent requests.

How do I report a problem?

Use the dedicated support channel provided during activation. If you are not yet a customer, use the Support route on the contact page.

Is there specific support for groups and chains?

Yes: rollout by property, a group-level contact and dedicated support terms. Contractual details are still being defined, so discuss them during the demo.

The next step

Did not find the answer?

Write to us through the contact page. A member of the team will reply, not an automated form.

Go to contactBook a demo