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Modular AI Suite
Build the suite around your needs
Start with one module or activate them all: they share data, rules and controls.
01
Email and WhatsApp
Your hotel's emails and WhatsApp messages in one inbox: AI prepares the replies and your team approves them.
02
Chatbot AI
On your website, 24/7 and in the user's language: from the first question to a quote with a "Book now" link.
03
Voice AI
Connects to your switchboard through call forwarding: it answers, transcribes and sends the quote.
04
Concierge
In-room QR code → WhatsApp chat in the guest's language, with local information and requests passed to staff.
Activation
Typically live in 3 days, without disrupting your operation
Stated typical timeframe, from system access to go-live.
Day 1 · Connect
We connect your PMS/CRS, email and WhatsApp. No migration is needed: your systems remain the source of truth.
Day 2 · Configure
Set automation and approval rules by channel and time of day: you decide what is sent automatically and what waits for your click.
Day 3 · Go live
Your team works in the console from day one: the AI is already specialised for hospitality, with no training required.
Hotel Fanes · Val di Fassa
Case study · Hotel Fanes
"We reduced the time it takes to prepare a quote from 7 minutes to 20 seconds. We reply sooner and turn more enquiries into bookings."
SStefanoGeneral Manager · Hotel Fanes
Quotes
7' → 20''
Revenue in one year
+20%
Figures reported by the property for its first year with Otello. Fewer OTA bookings, more direct bookings.
Your PMS, booking engine and CRS remain the source of truth: Otello reads availability, rates and guest details in real time. Native integration with the Zucchetti ecosystem: simpleBooking, Vertical Booking, BookingExpert, Suite 5°, 5stelle and Beddy.
Your data remains yours and is never used to train artificial intelligence models, either ours or those of third parties
FAQ
Questions we hear from hoteliers
How quickly can my hotel go live?
Typically, within 3 days of connecting your systems. There is no need to train the AI: it is already specialised for hospitality and reads availability and rates from your PMS/CRS.
Do I need to change my PMS or booking engine?
No. Otello connects to the systems you already use, keeping availability, rates and quotes in sync. You can find the full list in the integration catalogue.
What if AI gives a guest the wrong answer?
You set the boundaries. For sensitive requests, AI prepares a reply and waits for your approval, then you confirm with one click. You can also step into any conversation at any time.
How much does it cost?
Pricing is based on modules, conversation volumes and the number of properties. On /pricing you can review the factors and three sample configurations before receiving a tailored quote.
The next step
See Otello at work, live
A 45-minute demo on a real, working account, set up as though it were your hotel. You decide what to activate.
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Chatbot AI
WhatsApp
Sort by priorityEmail-style foldersAI has already replied · ✓✓Every channel, including Voice AIAssigned to the right colleagueAsk Otello AI · the copilot
