Before
- For every quote: open the email, PMS and rate sheet, then copy and paste. Around 7 minutes
- During the season, enquiries built up in the queue
- A later reply meant finding that the guest had already booked elsewhere
Case study · Hotel Fanes
From 7 minutes to 20 seconds for a quote
The season does not wait in Val di Fassa: at Fanes, enquiries arrived faster than the team could reply. Today, quotes go out in seconds and more enquiries become bookings.
Independent hotel · Val di Fassa
Before and after
The same team, a different pace
After
- The draft arrives ready, with availability and rates already included: approve it with one click
- Around 20 seconds per quote, Hotel Fanes case study data, even at peak times
- Reply first: more enquiries become direct bookings
- Quote preparation
- 7' → 20''
- Hotel Fanes case study data
- Revenue in one year
- +20%
- reported by the property
- More direct bookings
- Less reliance on OTAs
- qualitative result reported in the case study
Before-and-after data must be published with the observation period agreed with the property.
Implementation
The activation journey
- 01
System connection
The property provides access to its PMS and channels; the Otello team configures the connection.
- 02
Configuration together
Property content, response rules and the automation scope are defined with the reception team.
- 03
Go-live and support
Typical activation in 3 days, without changing systems, with support during the initial period and rules reviewed through use.
Standard suite activation flow.
The property's voice
The property's voice
“We reduced quote preparation from 7 minutes to 20 seconds. We reply sooner and turn more enquiries into bookings.”
Stefano · Director, Hotel Fanes