guests write in their own
Module 04 · Concierge
The concierge every guest carries in their pocket
An in-room QR code opens a WhatsApp chat in the guest's language: restaurants, transport, activities and hotel services, plus service requests sent straight to staff. No app to download.
- 130+ languages, so you can reply in the guest's language
- No app to install, everything runs through WhatsApp
- Fully automated 24/7, replies on its own without approval
Use case
In-house guest questions no longer go through reception
“Where can we eat well nearby?”, “What time does the bus to the centre leave?”, “The hairdryer is not working”: valid requests that currently interrupt someone else's check-in. Concierge handles them in chat, and staff only receive what genuinely needs a person.
- 01
The guest scans the QR code
In the room or communal areas. WhatsApp opens: no app, no registration.
- 02
They chat in their own language
Restaurants, transport, activities, hotel services and opening times: immediate automated replies in more than 130 languages, so guests can write in their own.
- 03
Staff receive the rest
Faults and operational requests become service requests in Desk, assigned to the person who needs to act.
Features
A guest experience that does not burden the team
- In-room QR code that opens WhatsApp directly
- Replies in more than 130 languages, so guests can write in their own
- Local recommendations for restaurants, transport and activities
- Hotel information including opening times, services and communal areas
- Issues and maintenance requests routed to staff
- All chats in the console, with the guest profile
- Always automated: replies on its own 24/7, without approval
- Optional dedicated WhatsApp number, created and managed by Brots
Concierge at a glance
everything runs through WhatsApp
replies on its own at any time
typical activation, without changing systems
FAQ
Questions about Concierge
Do guests need to download anything?
No: the QR code opens a WhatsApp chat, an app guests already have. That is why they actually use it.
How do service requests reach staff?
They become conversations in Desk, in the right folder: “the hairdryer in room 214 is not working” reaches maintenance with the room and guest already identified.
Who decides what it recommends locally?
You do: your partners, your trusted restaurants and the activities you recommend at reception. Otello suggests them at the right time, in the right language.
Do I need Desk to use Concierge?
Concierge chats are read and managed in Desk, the suite's console: during the demo, we look at the right configuration for your property. [Dependencies between modules to be verified]
Do I need the hotel's WhatsApp number?
Not necessarily: as an option, Brots can create and manage a dedicated Concierge number, separate from the hotel's main number. Alternatively, it can connect the number you already use: we decide together during activation.
Next step
Put it in every room before high season
Forty-five minutes of Otello live on a real, working account, as if it were your hotel's. We look at the right content for your area and how service requests reach your staff.
Book a demo