Four modules, one platform
Desk, Chatbot AI, Voice AI and Concierge are not four separate products: they share the same inbox, guest profile, availability data and automation rules. Activate what you need and everything arrives in the same place.
Over 300 active properties · Native PMS / CRS / booking engine integration
What every module inherits from the platform
- 01
Unified inbox
Email, WhatsApp, chatbot and phone calls in one list, with email-client-style folders.
- 02
Guest profile and history
Every conversation is linked to the guest: past requests, stays, preferences and preferred channel.
- 03
Hospitality-specialised AI
Trained on real hotel requests: quotes, availability, services and local information.
- 04
Availability and rates
Rooms and prices come from your PMS, CRS or booking engine in real time.
- 05
Quotes in one click
The right offer, sent through the guest's channel with a link to book direct.
- 06
Automation under control
For each request category, you decide whether AI replies autonomously and what objective it should follow. Change it whenever you like.
Channels feed in, the console stays in control
Each module is an entry point, and every conversation reaches Desk. For email and WhatsApp, AI prepares replies for approval or autonomously handles the categories you choose. Underneath, your systems remain the source of truth for rooms and rates.
Channels
- Chatbot AI
- Voice AI
Concierge runs on WhatsApp: automated 24/7, in the same inbox.
Desk · your team's console
AI prepares replies and quotes; your team approves with one click where needed. Automation, folders and the "Ask Otello AI" copilot all live here.
- Automated replies where you choose
- Human approval for everything else
Your systems
- PMS
- CRS
- Booking engine
● Real-time sync
Under control from day one
- AI prepares and your team approves: extend automation one request category at a time, only where you choose
- Role-based access and permissions by property and channel
- Guest data processed in accordance with the GDPR
