One response standard across all properties
Each hotel replies using its own content, but with the same speed and quality. Management controls everything from one console: by property, channel and team.
Book a demoMore than 300 properties active on the platform
Manage multiple properties without multiplying the tools
- Multiple properties in one console: separate channels and teams, shared management
- Roles and permissions by property, department and channel
- A central knowledge base for standards, with a local one for property content
- Phased rollout: pilot at one property, then extend across the group
- Controlled access and GDPR compliance; dedicated support [Enterprise SLA to be defined]
One property first, then the group
- 01
Pilot
One property and the highest-volume modules. Typical activation in 3 days, without changing systems.
- 02
Standards
The pilot defines the central knowledge base, automation rules and the group's approval thresholds.
- 03
Expansion
Other properties inherit the standards and add their local content, with a phased rollout by property.
- 04
Governance
Shared standards and roles by property: management sets the rules, while each hotel works within its own scope.
Among more than 300 active properties
Questions from groups
Can each hotel have its own tone and content?
Yes: the local knowledge base covers each property's services, area and style. The central knowledge base sets shared standards: what is automated, how replies are written and when a request is handed to the team.
How are access and permissions managed?
By role, property and channel: each team member can only access conversations for their assigned properties, while management controls access across the group.
What if properties use different PMSs and booking engines?
Each property connects to its own system: integration is managed by property, while the console stays unified. In the demo, we show how it works on a real, working account without connecting the group's systems.
Forty-five minutes of Otello live
A real, working account, as if it were your hotel's. See how to start with one property and set up a phased rollout while maintaining shared standards and permissions.
Book a demo