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Module 01 · Desk

Every conversation, one inbox

Your hotel's emails and WhatsApp messages, together with Chatbot and Voice AI conversations, in one console: AI prepares replies and quotes, and your team approves them with one click.

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3h → 15' first-response time · 40–70% handled autonomously

Desk: Conversations view with multichannel inbox and copilot
Connected channelsGmailOutlookThunderbirdWhatsAppChatbot AIVoice AIInstagramComing soonMessengerComing soon
Automated quote preparation

From enquiry to quote, ready to send by email

Otello reads the request, checks availability and rates in connected systems, then prepares a quote in the guest's language and your hotel's communication style. Your team approves it with one click, or it is sent automatically for the categories you authorise.

From connected systemsAvailability and rates checked when the request arrives.
Hotel's styleTone of voice and signature consistent with the property's communications.
GmailStay quote · Conte family

In reply to: "Good morning, we are looking for a room for 2 adults and 2 children from 12 to 16 August. Do you have availability?" · Sat 09:40

Composed by Otello · 09:41English

Dear Conte family, we would be delighted to welcome you in August. Our Family room, designed for 2 adults and 2 children, is available for your dates. You can find your stay quote here:

Stay quote · Family room
12–16 August · 2 adults + 2 children€486
Choose your room and book on our website →

Please let us know if you have any questions. Kind regards, Reception

Assisted mode

Your team reviews, edits and approves the message.

Automatic mode
Sent by Otello

Sent automatically for authorised categories.

Guest's languageDetected from the request: English here, with 130+ languages available through the website chatbot.
Direct linkThe suggested room opens in your booking engine, without an OTA.
Automation ruleApproval or automatic sending: you decide by category and objective.
From connected systemsAvailability and rates checked when the request arrives.
Guest's languageDetected from the request: English here, with 130+ languages available through the website chatbot.
Hotel's styleTone of voice and signature consistent with the property's communications.
Direct linkThe suggested room opens in your booking engine, without an OTA.
Automation ruleApproval or automatic sending: you decide by category and objective.
  • Start with every message requiring approval, then enable automatic sending by category with the objective you define
  • When a person is needed, the conversation moves to the team with all its context
How it works

Your channels remain yours. Only the workload changes

  1. 01

    Connect your channels

    Gmail, Outlook or any IMAP/SMTP mailbox, plus your hotel's WhatsApp number: they remain unchanged and connect to Desk.

    GmailOutlookWhatsApp
  2. 02

    AI prepares

    It reads the request, recognises the guest, checks availability and rates in connected systems, then prepares the quote in the guest's language.

  3. 03

    Choose the level of autonomy

    Approve with one click, or authorise automatic sending one category at a time: 40–70% of requests handled autonomously, depending on configuration, across active properties.

Features

One console for your team's daily work

  • Multichannel inbox: email, WhatsApp, Chatbot and Voice
  • Email-client-style folders and views
  • "Ask Otello AI" copilot always available in the panel
  • Quotes with availability and rates from your PMS/CRS
  • Automation by category, following the objective you define
  • Guest profile and history on every conversation
Coming soonInstagram · Coming soonMessenger · Coming soon
Ask Otello AI copilot in the right-hand panel of the console
Focus · WhatsApp

Your WhatsApp number stays yours

We connect the number your guests already have in their contacts: no new number to share and no additional app for them to use.

  • Manage it from your phone and Otello at the same time
  • Automated replies comply with Meta policies, so the number is not at risk of being blocked
  • Automated pre-check-in and post-check-out messages via WhatsApp, using data from your PMS
3h → 15'First response

across active properties using Desk for email and WhatsApp

40–70%Handled autonomously

requests handled by AI, depending on configuration, across active properties

3 daysActivation

typical activation time, without changing systems

FAQ

Questions about Desk

Do I need to change my email address or WhatsApp number?

No. Desk connects to the mailbox you already use, whether Gmail, Outlook, Aruba or any other IMAP/SMTP account, including one on a private server, and to your hotel's WhatsApp number. Guests notice no difference; only who prepares the replies changes.

Does AI reply to guests autonomously?

Only where you choose, one category at a time. Every message initially requires approval; then you enable the categories you want, such as general information, quotes or groups, and give AI an objective for each. For example, you might not accept student groups but still want to reply to agencies. AI recognises the request and politely declines it, just as your team would. You can reverse the setting whenever you like.

Where do quote availability and prices come from?

From your PMS, CRS or booking engine in real time, through native integration with the Zucchetti ecosystem: simpleBooking, Vertical Booking, BookingExpert, Suite 5°, 5stelle and Beddy. See all integrations →

How long does it take to get started?

Typical activation takes three days from gaining access to your systems, without replacing them or preparing training material: Otello reads the materials you already have.

The next step

See Desk working live

Forty-five minutes with Otello on a real, working account, set up as though it were your hotel.

Request a Desk demo