Concierge · Room 214Gibt es hier in der Nähe noch ein offenes Restaurant?
Ja! Zwei Empfehlungen, 5 Minuten zu Fuß: beide bis 23 Uhr geöffnet 🙏 Soll ich einen Tisch reservieren? ✓✓
The guest writes in German, and Otello replies in German
Solution · Guest experience
Every guest looked after, in their own language
From the first question to check-out: immediate replies on every channel, an in-room concierge via QR code and staff requests that do not get lost. Even at 22:00, even in German.
130+ languages supported, to reply in the guest's language · AI Chatbot and Concierge available 24/7 · No app to install, Concierge runs through WhatsApp
Concierge · Room 214The journey
Present at every stage of the stay
- 01
Before booking
Questions from the website or WhatsApp: an immediate reply in the guest's language, at any time.
- 02
Before arrival
Opening times, parking and directions: everything resolved in chat, without calls to reception.
- 03
In the room
QR code → Concierge on WhatsApp: local information, services and service requests sent to staff, with more than 130 languages supported so you can reply in the guest's language.
- 04
On every future stay
The history stays on the guest profile: when they return, the team already knows their preferences and previous requests.
Modules involved
The service scales, while the tone stays yours
Concierge
The central player: an in-room QR code, chat in the guest's language and service requests sent to staff.
Discover Concierge →AI Chatbot
Welcomes those who have not booked yet: 24/7 replies on the website and more than 130 languages supported, to reply in the guest's language.
Discover AI Chatbot →Email and WhatsApp
Desk keeps everything together: every conversation stays linked to the guest profile, so the team can see it and step in.
Discover Desk →130+Languagesreplies in the guest's language
24/7AvailabilityAI Chatbot and Concierge reply at any time
ZeroApps to installConcierge runs through WhatsApp
The service your guest experiences is yours: you decide the content, recommendations and tone.
FAQ
Questions about the guest experience
Does it replace the human relationship with the guest?
No: it filters and translates. Practical questions get an answer in chat, so the team can spend time with guests at reception instead of repeating breakfast times.
What can staff see from these conversations?
Everything, in Desk: every chat is linked to the guest and room, while service requests reach the right department's folder with a notification.
Who chooses the local recommendations?
You do: trusted restaurants, partners and the activities you already recommend at reception. Otello suggests them at the right time, translated into the guest's language.
Next step
The service of a large chain, with the character of your hotel
Forty-five minutes of Otello live on a real, working account, as if it were your hotel's.
Book a demo