Availability, rates and direct-booking links in quotes.
View details →Integrations
Otello works with the systems you already use
Native integration with the Zucchetti ecosystem for PMS, CRS and booking engines, real-time synchronisation of availability and rates, and the channels guests actually use.
Zucchetti partnership · visit the dedicated page →Integrations catalogue
22 integrations shown
Zucchetti ecosystem
PMS / CRS / Booking engineReal-time syncAvailable
Availability, rates and direct-booking links in quotes.
Availability, rates and direct-booking links in quotes.
Stay and guest profile data to support replies.
Stay and guest profile data to support replies.
Stay and guest profile data to support replies.
With connected PMS platforms: automatic pre-check-in and post-check-out messages on WhatsApp
Other PMS and CRS platforms
Hermes
CRSAvailable
Gmail
AvailableYour inbox stays yours: Desk reads, drafts and sends from Gmail.
Outlook
AvailableThe same Desk features work with the property's Outlook inbox.
Aruba
AvailableThe property's Aruba inboxes connect to Desk while their addresses remain unchanged.
Thunderbird
AvailableThe team can keep using Thunderbird while the connected inbox stays synchronised.
IMAP / SMTP
AvailableAny other inbox via IMAP/SMTP, including one hosted on the property's private servers.
Messaging channels
WhatsApp
AvailableThe hotel's number in Desk for replies, quotes and Concierge.
Telegram
AvailableThe property's Telegram chats arrive in the same inbox.
In development: Instagram DMs in the same inbox. Not yet available.
Messenger
Coming soonIn development: Messenger chats in the same inbox. Not yet available.
Telephony
Your switchboard
AvailableVoice AI connects through call forwarding, with no need to change your number or switchboard.
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The next step
Bring us your stack, leave with a plan
PMS, booking engine, inboxes and phone numbers: typical activation takes 3 days, without changing systems. During the demo, we check connections and actual timings.
Book a demo